bat33 Privacy Policy: How We Handle Your Account Data
When you open an account with bat33, we collect only what we need to operate your wallet, process transactions through bKash, Nagad or Rocket, and keep your account secure. This policy explains exactly what we collect, why we collect it, and the choices you have over your own information — your access and eligibility depending on your local law and the eligible regions we serve.
Account data protection
bKash, Nagad, Rocket transaction records
Your right to review and correct
Contact path for data requests
POLICY SCOPE DETAIL
What Data bat33 Collects and Why
We collect information you give us directly — your name, contact details and account credentials — and information generated when you use our platform, such as login activity, device type and transaction records. When you make a deposit or withdrawal through bKash, Nagad or Rocket, those transactions produce records in your account wallet that we retain for operational and verification purposes. We do not sell your personal data to third parties, and we do not share it with anyone outside the scope described in this policy. Cookies and session data help us keep your account session active and remember your lobby preferences across visits. We hold data for as long as your account remains active and for any period required by the legal obligations that apply to the regions we operate in. Where a data-retention window is set by applicable law, we follow that window. You may ask us to review what we hold at any time by writing to our support channel. Access to this platform and the protections in this policy depend on your local law and eligible regions. The current status of your account data is visible inside your account dashboard after login.
bKash transaction records
Every bKash deposit or withdrawal linked to your account is stored as a transaction record. You can see this history inside your account dashboard after login.
Nagad wallet activity
Nagad transfers are logged at the time of processing and retained in line with our standard account-record period.
Rocket payment logs
Rocket transactions appear in your account history. If you spot an error, raise it through our support channel so we can check the record.
Device and session data
We collect the device type and session details needed to keep your account secure and your lobby preferences consistent across visits.
INSIDE VS OUTSIDE
Where This Privacy Policy Applies
This policy covers data we collect and process directly. It does not extend to third-party services you reach through our platform, and it does not override local regulations that apply in your own jurisdiction. Understanding what falls inside and outside this policy helps you know who to contact when a data question arises.
Account access and registration
Data you enter during account creation — name, contact, login credentials — falls fully inside this policy. We control how it is stored and who can view it.
Wallet transactions
Deposits and withdrawals made through bKash, Nagad or Rocket generate records we hold. The payment processor's own privacy terms apply to the portion of the transaction on their side.
Site content and lobby activity
Pages you visit, game categories you browse and session duration are logged as usage data inside our systems. This data stays under this policy's terms.
Third-party services
Links or services outside bat33 — including external payment apps and game studios supplying content — operate under their own privacy terms. We are not responsible for data handling on those external platforms.
YOUR PRACTICAL CHOICES
Actions You Can Take Over Your Personal Data
You have concrete options for managing the data we hold about you. The starting point is your account dashboard, where your profile details, transaction history and communication preferences are visible after login. If something looks incorrect — a name, a contact address or a wallet detail tied to your bKash or Nagad account — you can update it directly in account settings or ask our support team to correct it on your behalf. For requests that go further, such as asking what categories of data we hold or asking us to delete a record, write to us through the support channel listed on this page. We will acknowledge the request and describe the steps we take in response. Note that some records, particularly those linked to financial transactions, may need to be kept for a period set by applicable regulations before deletion is possible. Your eligibility for data-related actions depends on local law and the eligible regions covered by this policy.
Review your records
Log in and open your account dashboard to see the profile data, transaction history and session records we hold for your account.
Correct account details
Update your name, contact information or linked wallet details in account settings, or contact support if the field is locked for editing.
Raise a data question
Write to our support channel with your account reference and the specific question. We will confirm receipt and follow up with a clear response.
Request data deletion
You may ask us to delete non-essential personal data. We will process the request within the window allowed by applicable law and confirm what was removed.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how we handle your data, need to correct a record or want to understand what information we hold, our support team is the right first step. Write to us with your account reference and a clear description of your request, and we will respond with the specific details or steps that apply.
Live chat support
Open the chat widget from any page while logged in. Describe your privacy question, include your account reference, and our team will check your record directly.
Email data requests
For formal data requests — review, correction or deletion — write to our support email address shown in the account help section. Include your account ID so we can locate your record without delay.
Account help section
The help section inside your account dashboard lists current contact paths and explains the steps for common data requests. Check there first for the most up-to-date contact details.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We use standard security measures to protect the data linked to your bat33 account. Access to your account records is controlled through your login credentials, and session tokens expire after a period of inactivity to limit exposure. Cookies we place are limited to what is needed for session management and lobby preferences — we do not use cookies to build advertising profiles or share browsing data with ad networks. Data we collect is stored on servers subject to the retention rules described in this policy, and staff access to personal records is restricted to roles that require it. If you believe your account has been accessed without your knowledge, contact support immediately and change your login credentials from the account settings page.
Cookie use
We use session cookies to keep your account active and preference cookies to remember your lobby settings. These cookies are not used to build ad profiles or shared with third-party advertisers.
Account security
Your login credentials protect access to all your personal data and your wallet history. Session tokens expire after inactivity. Report any unexpected access through our support channel immediately.
Data retention
We keep personal data for as long as your account is active and for any period required by applicable regulations. Transaction records linked to bKash, Nagad or Rocket payments are held as part of your financial history.
Policy updates
When this policy changes in a material way, we will post the updated version at this page address. The current effective version is always the one shown here. Check back if you have a specific question about a recent change.
POLICY FAQ
Common Questions About Our Privacy Policy
These are the questions we hear most often about how bat33 handles personal data. If your question is not covered here, contact our support team with your account reference.
What personal data does bat33 collect when I open an account?
We collect your name, contact details, login credentials and the device information your session generates. If you use bKash, Nagad or Rocket, the transaction amounts and references linked to your account are also recorded. We do not collect more than what is needed to run your account.
Can I see what data bat33 holds about me?
Yes. Log in and open your account dashboard to see your profile details and transaction history. For a fuller summary of the data categories we hold, write to our support channel with your account reference and we will prepare a response.
How do I correct wrong information in my account?
Go to account settings after login and update the relevant field directly. If the field is locked — for example, a name that was set during registration — contact support with proof of the correction needed and we will update it on our side.
Does bat33 share my data with other companies?
We do not sell your data. We share it only with service providers that operate under our instructions to run your account — for example, the infrastructure that processes your bKash or Nagad transaction. We do not share data with advertisers.
How long does bat33 keep my data after I close my account?
Some records, particularly transaction logs, are kept for the period required by applicable regulations even after an account closes. Once that period ends, the data is deleted. The exact window depends on local law and the eligible regions this policy covers.
How can I ask bat33 to delete my personal data?
Write to our support channel with your account reference and a clear deletion request. We will confirm what can be deleted immediately and what must be held for the regulatory window. You will receive a written confirmation once the process is complete.
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